- Susan ChildsFACMPESession Speaker
- Jeffery DaigrepontEFMP, CMPESession Speaker
- Maureen Dorgan ClemensMS, LCPC, CADC, CPDCSession Speaker
- Kerry FiersteinMDSession Speaker
- Chip HartSession Speaker
- Ken HertzFACMPESession Speaker
- Susanne MaddenMBA, CECSession Speaker
- Marissa MaldonadoSession Speaker
- Tim RushfordSession Speaker
- Michael F. SchaffEsq.Session Speaker
- Susan SirotaMDSession Speaker
- Kevin O. WessingerMD, FAAPSession Speaker
- 1:00 pmSession 1
You’ve Created Your Supergroup – Now What?
You've finished the heavy lifting and your practices have merged. Now what?
Pediatrician Susan Sirota will discuss the opportunities that emerge from centralizing revenue cycle services, enhancing revenue, and expanding clinical initiatives. In order to achieve the benefits of your larger group, you must address HR issues, marketing, contracting, and more. Dr. Sirota will discuss how her Chicago-based pediatric supergroup PediaTrust addresses these in turn.
- 2:15 pmSession 2
Leveraging Technology to Improve Quality and Revenue
As the healthcare industry continues to shift from fee-for-service to fee-for-value, it is critical to examine the use of technology and the processes and procedures for revenue cycle management (RCM). Many organizations with currently stable information technology (IT) solutions and RCM processes will find these solutions and processes out-of-date in the context of MACRA/MIPS and bundled payments. Will your RCM and IT backbone be ready and able to administer these matters to ensure good data, sound billing, and accurate and timely follow-up? Now is the time to review your baseline and your IT system’s capability for both traditional and global reimbursement models.
- 4:00 pmSession 3
A Systematic Approach to Setting Up a Supergroup
So you want to form a super group. But where do you start? How do you begin to quantify the costs and benefits, the time involved, the work to be done? You need a plan. Susanne Madden, from The Verden Group, will step you through how to set up a detailed project plan to quantify the work and track your progress, and create a detailed business plan to help support your process.
- 8:00 amSession 4
Anatomy of an Owner Agreement in a Supergroup
A discussion of Pediatric SuperGroup Ownership Agreements; including key terms of Operating Agreements, Shareholder Agreements, and related Agreements. This interactive seminar will provide sample clauses and walk through Ownership Agreement provisions which address the life cycle of ownership in a SuperGroup - from decision making to triggering events that require the buy-out of an owner and post-ownership restrictions and obligations. The goal is to raise issues that arise during the life cycle of ownership in a Pediatric SuperGroup and help avoid common pitfalls so as to assist in strengthening your organization.
- 9:45 amSession 5
Strategies to Build Leadership Skills
This program will introduce you to essential leadership concepts that will explore strategies and behavior that increase collaborative performance, improve team work, and effectively lead change. We will also explore the theory of Emotionally Intelligent Leadership and how these skills can build leadership competencies. Participants will leave with techniques that they can put into practice immediately.
- 11:15 amSession 6
Emerging Security Risk and Lessons from Major Medical Cyberattacks
Protect your practice from becoming a victim of cyber-crime. IT and Security Consultant, Marissa Maldonado, shares the methods cyber criminals use to infiltrate networks, the top emerging threats, and case studies of medical hospitals who have become victims of cyber-crime.
- 1:30 pmSession 7
Leadership, Time Management, Teamwork!
What affects your workflow and helps keep you organized? Managing work as a team is easier said than done at times!
Role definition and accountability are the foundation of our success. The level of staff engagement within your practice is a direct result and reflection of your role as leader. We will discuss successful actions that contribute to an incredible team approach and heighten standards of care. Time management recommendations that establish predictability within your day will also be covered.
An easy to implement, common sense approach that protects your time and heightens standards and workflow for your entire practice!
- 2:45 pmSession 8
Creating A Culture of Leadership And Continuous Improvement
Dr. Kerry Fierstein, CEO of Allied Pediatrics, will describe how creating and maintaining an active committee structure can lead to clinical and financial success in a pediatric supergroup. Learn how Allied Pediatric developed its own clinical benchmarking system to measure and prove their value to prospective payers.
- 4:00 pmSession 9
Once Adversaries, Now Allies: The South Carolina Pediatric Alliance
The story of one supergroup formed between longtime competitors: the what, when, why, and how it was formed. The successes we have had leveraging efficiencies and economies of scale, the synergies and growing pains we have experienced, and the opportunities of scale we are pursuing going forward.
- 8:00 amSession 1
H/R Speed Dating: Roles and Responsibilities
Personnel and human capital issues are some of the most challenging in a practice manager’s life. We have to meet the practice’s expectations while dealing with each staff member’s personal issues.
It is also more than evident that there is substantial financial cost to losing a staff and prefer to recruit and retain the best employees possible. This is an extremely fun and dynamic interactive session where attendees take part in an expanded session openly discussing and comparing crucial Personnel and Staffing issues such as: Recruiting, Hiring and Firing, Retention, Value In Leadership, Personnel Manuals, Provider And Peer Support.
When all attendees have gone full circle and noted polices at each location, I then focus on some answers, then openly discussing and compare concerns, success stories and policies across the spectrum of attendees.
- 10:45 amSession 2
Your patients love your doctor. Your staff, maybe not so much! Surprised? Well you shouldn't be. Let's face it, we don't excel at customer service. In this program you'll learn why it's so important to the success of your practice. We'll identify you chief customer experience officer, and how to ensure that every patient, every time, has the best customer service experience at your practice. We'll share training secrets, tools, and techniques. By the end of the session, you'll be able to ensure a great customer service experience at your practice, every day. And the best side effects will be happier employees and physicians.
- 1:00 pmSession 3
Employee Recruiting and Retention
This session will provide information, specific tools, and techniques to help pediatric practices large and small reduce employee turnover by finding and keeping more of the right staff. We will outline screening methods that improve the hiring process. Attendees will be introduced to techniques and creative alternatives to traditional recruiting. We will also discuss ways that practices can improve employee retention.
- 2:15 pmSession 4
How To Pay An Employed Clinician
Hiring a new physician or nurse practitioner and wondering not only what you should pay, but what you can afford to pay? This simple exercise will walk you through determining the maximum salary of your employed clinicians and review the non-salary drivers that motivate clinicians.